We help you invest in opportunities that will benefit both you and your customers
- We become completely involved in driving improvements in your customer care operations, from analysing the areas where customer input is needed to interpreting results and translating it into actions that will add value to your service offering.
- Our vast experience and skills in customer care management, marketing, business processes and management allow us to understand the unique needs of businesses across the service industry, whether it is hospitality, banking, or retail.
Leverage Your Industry-Specific Knowledge
Our customer care management consulting expertise complements your industry-specific knowledge
- When you choose to work with VOVACARE, you gain a partner who caries your best interest at heart.
- We work with you to understand your unique business environment and business aspirations, before defining a project plan with clear objectives and deliverables that will help meet and exceed business goals.
An End-to-End Solution
Our management consulting services help you drive change from end to end that lead to better customer satisfaction
- One of our expert project managers will ensure that the plan is followed and executed in the time-frame and budget provided; while our professional consultants will drive a business improvement project built around your customer’s involvement. They will evaluate appropriate feedback sources, whether it might be interactive kiosks, tablets, online, SMS, smartphones, paper surveys or a combination of all of these.
- Our technology give them the ability to manage bulk data from all the different sources and interpret it in real-time so that they can use this information to improve your business processes, before they train your staff on new procedures to ensure that you entire organization have adopted a customer-centric approach.